GDPR | Coventgardenconcerts

PRIVACY STATEMENT

Personal data and privacy statement

We process personal data relating to clients and customers, and to those who are interested in the services we provide.

We are committed to complying with legal obligations in respect of data protection and privacy.

This statement sets out the principles we apply when processing personal data. It describes the types of personal data we may collect about you. It also describes what we do with any data we collect about you, how we will keep it secure and the legal bases on which we rely for processing your data. This statement also informs you of your rights and how you can contact us.

About us and our services

Covent Garden Concerts promote and produce concerts and related performance events. We can be reached by email at coventgardenconcerts@gmail.com

What personal data do we collect from you?

Personal data is any information relating to an identifiable living individual. We only collect the personal data needed to be able to provide you with the services you have asked us to provide or tell you about.

Personal/contact information: this can include your name, contact address, email addresses, telephone numbers, date of birth (where required to register a client for services such as examinations)

Payment information: your bank/payment details for billing purposes. These are handled by third-party solutions providers as we do not process payments directly.

Digital information: IP addresses, and details of your interaction through online media should you engage through these channels.

Correspondence: information relevant to your specific enquiries.

Other: any other information you choose to provide to us.

When do we collect personal data?

We will collect information about you when you enter into a contract with us, make enquiries about services, visit any website we may maintain, share your contact details with us, correspond by mail, phone or email and engage with us through other online media.

What is the lawful basis for processing your data?

We may only process personal data where we have a lawful basis to do so.

We may collect and process your personal data when:

it is necessary for the with you;
it is necessary for the purposes of as a business. In these cases we will do so in a way which might reasonably be expected from my relationship with you, and which does not impact materially on your fundamental rights, freedom and interests. We will not process your personal data on this basis if we believe your rights override ours. Instead, we may seek your specific consent, and/or another legal basis;
it is necessary for compliance with ;
We have your to do so, for example in relation to marketing by electronic means.

Please see below for more detailed information about how we use your data and on what basis.

If you have any concerns about data processing please contact us: see Contact. Please also see Your rights, below.

How will we use your personal data?

We may process the information we collect about you:

to perform any contract agreed with you, or to respond to any enquiries you make in this connection before we enter into a contract. The lawful basis for this processing is performance of a contract with you or because you have asked us to take specific steps before entering into a contract in respect of these activities and services;
to respond to any other enquiries or complaints. We need the information you supply to enable us to respond.
to protect our business from fraud and other illegal activities. This processing is necessary for our legitimate interests by ensuring the proper management of our business and financial risks.
to provide you with information by post (or by SMS or email, with your consent) about other products and services we may offer similar in nature to those you currently receive or have previously asked about. Information we may process for this purpose includes your name, address, telephone number email address. This processing is necessary for marketing my services, which is a legitimate business interest.
- We will only send marketing information to you by email if I have your consent. You have the right to withdraw your consent at any time. See below.
to send you communications required by law or which are necessary to inform you about changes to the services we provide you, and any information legally required which relates to any contracts between us. These service messages will not include any promotional content and do not require prior consent when sent by email or text message. This processing is necessary to comply with legal obligations.
to administer any website we may maintain, and send you survey and feedback requests to help improve our services. These messages will not include any promotional content and do not require prior consent when sent by email or text message. This processing is necessary for development of our services, which is a legitimate interest of our business. We have a legitimate interest to do so as this helps make products or services more relevant to you. You are free to opt out of receiving these requests from us at any time by contacting us

Who do we share your data with?

In some circumstances we may need to share your data with the following:

Accounting software company
Direct debit company
Booking/ticketing/audience management platforms
Information and marketing service providers
Where you are a service provider, to parties requesting your services, in support of your own business interests

We may also share your data with third parties, such as outsourced IT support, cloud-based back-up and content management services, a mailing house or marketing company under contract to us to support the efficient running of our business.

If this is necessary, we will provide only the information they need to perform the services required. They will use the data for the purposes specified in their agreement with us. We require third parties to maintain appropriate security to protect information from unauthorised access or processing.

In some circumstances, we may need to share your personal data with other third parties (including legal or other advisers, regulatory authorities, courts and government agencies) to enable us to enforce our legal rights, or where such disclosure may be permitted or required by law.

Service providers may process your data within or outwith the EEA.

How long will we keep your data?

We will only keep personal data for as long as is necessary to provide our services, or for as long as we reasonably need to keep the information for lawful business purposes or to comply with a statutory or other legal requirement, or for the observance of ethical obligations such as financial transparency.

Data security

We will take appropriate technical measures to protect the personal data we transmit, store or otherwise process against accidental or unlawful destruction, loss, alteration or unauthorised disclosure or access. Our computers and mobile devices are password protected.

Your rights

You may exercise your rights by contacting us using the details in the Contact section. We aim to handle any requests within a reasonable period and, in any event, within one calendar month of the original request.

Right to information and access

You have the right to be informed about what personal data we collect about you, why, on what lawful basis and what your rights are. This Privacy Statement is the key document we use to inform you about this.

You also have a right to request access to the information that we hold about you, and to receive a copy of this information, along with other information which is generally contained in this Privacy Statement.

Right to rectification

You have the right to request that inaccurate personal data be rectified, or completed if it is incomplete.

Right to erasure and restriction

You have the right to ask us to limit or cease processing or erase information we hold about you in certain circumstances. When responding to such requests, we will tell you how such restrictions or deletions may affect our ability to fulfil our contracts with you or otherwise affect your interests.

Right to object

You have the right to object to our using your information for direct marketing. You can also ask us to stop using your information, where we are processing it on the basis of legitimate interest. We will do so unless we believe we have a legitimate overriding justification to continue processing your personal data.

Right to withdraw consent

If you have given us any specific consent to use your personal data, you have the right to withdraw it any time. If you wish to tell us that you are withdrawing your consent, please email us at coventgardenconcerts@gmail.com

If you are unhappy with the way we process your personal data, please contact us using the information provided. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF; Tel: 0303 123 1113 or 01625 545 745

https://ico.org.uk/global/contact-us/

If you have any questions about this policy, or you wish to exercise any of your rights, please email us at coventgardenconcerts@gmail.com

Updates to this statement

We may change this privacy statement from time to time. Where appropriate, we may notify you by post or email.

Last updated November 2023